This article shows a timeline and video of the History of Lean Six Sigma. As with most things, The Toyota Production System (later to be called Lean
Body Language Facial Expression Can Build Trust
Body Language Facial Expression Can Build Trust - this is something I'm still learning. We know that happy employees can lead to happy customers. So,
Shibumi Strategy, Matt May
Matt May was kind enough to send me a pre-release copy of his new book, The Shibumi Strategy. I liked what I've read so far and I think you would
Toyota Financial Services Effortless Customer Experience
We recently bought a new car - yes, a Toyota. To buy it, we went through Toyota Financial Services. This week, we received a letter welcoming us and
Dog Psychology and Human Motivation: Daniel Pink on What Motivates Us
Dogs want more than anything to please their owners. As such, they respond to positive reinforcement: if the dog does something good and the owner
Leadership Lessons from Rocky Balboa and Sylvester Stallone
There are clear leaders we can learn from. Then, there's unlikely sources of leadership lessons. This article is about the latter. Yes, we can
Change Management is Like Potty Training
My son turned 2 years old in June 2010. By most standards, barely a 2 year old isn't ready to be potty trained. I beg to differ. The other day,
Lean Six Sigma: A Dose of Positivity
In your change management efforts, as difficult as they are at times, it's important to always remain positive. As you know, people are are always
How to Respond to Adversity? Bitter Part or Better Part
It rains on all of us. The question is how we respond to adversity. At some point, each of us will face adversity - whether it be in our personal