Here you'll find a 5 part series of interviews I had with Tony Hsieh back in 2006. Back then, Zappos was not a recognized brand as it does today. Now, Zappos is synonymous with Customer Service. Read the series of interviews to learn more and what you can apply today.

As most you know by now, Zappos has entered into a definitive agreement with Amazon.com and will become a wholly owned subsidiary of Amazon.  This is

This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers. Below

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the fifth and final installment to those

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the third installment to those questions, here are the

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions.  Today is the second installment to those questions, the first

Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions.  Today is the first installment to those questions. Be

Tony Hsieh, [1. Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company was founded. Over time,