When the problem itself is the tool we use to describe the problem, then you really have a problem. This is the case with the Rug Doctor
Deconstructing Noah Kagan’s Email and Principles for Leading Lean Enterprise Transformation or Change Initiatives
Or Any Change Management Program [Click to Tweet This Article] Noah is the founder of a company called AppSumo, which is kind of like Groupon but
If Six Sigma Drains Employees’ Creativity, This Business Practice Has it Beat
Recently, Andrew Smart, a Human Factors Scientist, makes an entertaining case against Six Sigma [1.
Standard Work Improves Customer Experience and Helps Decision Making
Standard Work Leadership is often based on the concept that when there is no standard, there is no Kaizen. But, the benefits of Standard Work does
Customer Service Andon Cord: Jeff Bezos and Customer Experience
Jeff Bezos demonstrates - yet again - what it means to be customer centric and demonstrates Customer Service Lean Principles. In his Amazon 2012
Standardized Work: How My White Board Keeps me On Track
A simple Standard Work Board that follows the tried and true principle of Standard Work help me a lot. Let me share with you the white board I use at
Employee Suggestion Program: The 4 Questions You Need To Ask
This post is part of a series on Employee Suggestion Programs within the context of continuous improvement or lean manufacturing. In previous posts, I
The Important Relationship Between Health Informatics and Nursing Programs
Today's post, contributed by Sarah Wenger shares with us her thoughts on electronic medical records and nursing informatics and how that can greatly
[Fun Friday] Graban is Not Impressed
Today, I'm sharing my version of a popular meme on the interwebs - Mark Graban is not Impressed. Many of you know Mark - he's a good friend and the