No Standard No Kaizen is a common saying in lean and process improvement circles. The principles of Visual Management are related to each other,
Oil Spill, My Home
A new site gives perspective on the British Petroleum (BP) Oil Spill Disaster [1. In May 1901, William Knox D'Arcy was granted a concession by the
Visual Management Principles: Make it Obvious
In this post on Visual Management, we'll discuss the principle of Making Things Obvious. I don't remember who said it or how it goes, but that
Visual Management Principles: Make Problems Visible
There's a reason why Kindergarten and preschool classes work - everything is visible. As that famous book said about kindergarten, adults can learn
Visual Management Eliminates Barriers to Sales
I found this picture on my iPhone this weekend. I took this picture in the Summer, while buying lunch at Quiznos. It didn't take me long to remember
5 Whys on Mexican Food Wrong Order
For a lunch meeting today, I went and picked up some Mexican food. The customer in front of me was confused about his order because it wasn't what he
Quality of Care in Nursing Homes: The Subtle Clues
A while ago on National Public Radio (NPR), I heard an interview with some officials regarding nursing home reform. One of the people being
Personal Kanban Board: Family Kanban Chart
I've tried this a few times, but I think this time, with the help of the kids and my sweet wife, we've got it right for our family. Here's our Family
Elegance and Encapsulation in Customer Service
Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served,