I find Customer Satisfaction Surveys interesting. It gives us a sense of what is important to the firm and the type of information they are attempting
What is Flow and Its Role in the Pillar of Respect for the Human
Interestingly, the concept of Flow and the 2nd Pillar in the Toyota Production System, which is "Respect for People" or as I often heard it "Respect
How People Decide to Buy: The Purchase Decision Process
For practitioners of process improvement, we see the world in large part as, well, a bunch of processes. Even things that most people wouldn't
Bruce Lee Training and Lessons for Lean Manufacturing
The type of Bruce Lee training is known to be notorious and extremely difficult. At least that's the folklore. Bruce Lee is attributed to having
Crazy Correlation: Lean Six Sigma Certification and Florida
There appears to be demand Florida Six Sigma Training. Why is there demand for professionals with Lean and Six Sigma experience and
Business Process Analysis Template Download
A process map is helpful because it gives us a holistic overview of the customer experience or the specific process that we're interested in
Lean Software Development: Seeing the IT and Software Development Gemba
This article explains Kanban Software Development Gemba and why you should care. It's a guest post from Jason Yip. I'm pleased to present this
Net Promoter Score and Six Sigma: A Match Made in Business Heaven
Net Promoter Score Six Sigma are two methodologies that fit perfectly together. One is meant to measure customer loyalty by identifying the sources of
Sales Force Effectiveness: Segment Sales Reps Using Pareto
The Pareto Principle ( the 80/20 principle) can be seen in many, many situations. I was reminded of this fact recently when a friend and I discussed a