Not all things that are important can be counted. There are many intangible aspects of service operations management that likely more important than
Lean Finance
In addition to the explosive growth of Lean in the healthcare sector, Lean is also being adopted at a fast rate within finance organization or within
Kaizen Training
John Wooden shares with us the spirit and approach of Kaizen - Kaizen Training. This way of doing things requires small improvements everyday and that
Pareto in the Wild: Emergency Room Statistics – Visits by Race
Medical Market Research and what it can tell us, such as emergency room statistics, is a very interesting topic because it is a topic for which we can
Lean A3 Examples in Healthcare – Lean for Haiti
Russell Maroni, a Lean Six Sigma leader at The Akron Children's Hospital Center of Operations Excellence (COE), had the opportunity to spend much time
Lean Logistics Management – Reduce Supply Chain Complexity
In a recent newsletter from Inbound Logistics, the author provides some practical tips to reducing logistics costs, one of the largest costs areas in
Six Sigma Black Belt Certification: Eye of the Beholder
What's a Certification? In general terms, certification refers to the demonstration or mastery of a specific body of knowledge. So, to be "certified"
UPS vs FedEx: Logistics Showdown
UPS vs Fedex. Not really an exciting showdown to most, but interesting to logistics geeks regardless. UPS and FedEx are two of the largest domestic
Lean Six Sigma: Elements of CONTROL
In previous posts, we covered the DMAIC Methodology in Six Sigma. Specifically, we covered: Define Phase, DMAIC Measure Phase, DMAIC