This is a hotly debated topic within lean circles. In this post, I thought I'd jump in the fire and provide my opinion on the topic. In this article,
Lean for Office Processes
In a recent thread on the Toyota Alumni page on Linkedin (you must be an Alumni of Toyota to join and read the thread), there was a question on
How Saatva Luxury Mattress Reduces Complexity [video]
Saatva Luxury Mattress reduces complexity for the customer. Because of this, Saatva reviews are overwhelmingly positive. And, we know that complexity
Marc Onetto: Lean and Six Sigma at Amazon.com
Here is a video of Mark Onetto, Senior Vice President of Worldwide Operations and Customer Service at Amazon.com; in this video he explains the role
Taiichi Ohno Quotes: Teach Others to Think for Themselves
This post continues my summary of Yoshihito Wakamatsu's book The Toyota Mindset. So far, we've covered Taiichi Ohno's belief that Wastes Hide,
Applying Little’s Law to Business
This article explains Little's Law Formula and its various applications in business. You can also view all 40+ articles on Queueing Theory. Given
Queueing Theory Definition, Equations, and Applications
Below is a Definition of Queueing Theory, a glossary, and vocabulary. Knowing the concepts below will help you better understand these articles on
Simultaneous Production and Consumption in Service, Not Manufacturing
In a previous post, I argued that there are distinct differences between Service and Manufacturing - and, especially, how one goes about applying the
Restaurant Visual Management System – The Coffee Lid
Some of the biggest opportunities is in providing a solution to the problems that people either miss or can't articulate - or, don't even recognize as