For most of us, it's easy to take water for granted. But in some countries, water is a very precious and scarce resource and that fact should give the
Obvious Advice: GM CEO, Don’t Insult the Customer
GM CEO Insults Customer. Say what? Here's some obvious advice: Don't Insult the Customer. That's good advice for everybody in a company, but that
Kaizen for Personal Improvement
In general, Kaizen is manifested in an organization via the following characteristics: Total company involvement Small improvements, but many of
Queueing Theory Books
The books I list here are the top Queueing Theory Books or have a major component of Queueing Theory. For those interested in the Theory of Queues,
Action Plan Template for DMAIC Projects
Learn how to use an Action Plan by reading the rest of the article below or you can just download free action plan template here. In the DMAIC
Solution Selection Matrix
You can learn more about the solution selection matrix in the explanation below, or you can download a free solution selection matrix here. As key
Benchmarking Definition: Best Practice, Pros, and Cons
In my experience, companies seem to enjoy comparing themselves to other companies, often in the spirit of "grass is greener on the other side". The
Starbucks Waiting Time and Lean Operations
This post is part of a series on Lean Manufacturing at Starbucks. Today, we'll discuss Starbucks Waiting Time and Lean. The series of posts can
Starbucks Cultural Change and Resistance
This post is part of a series on Lean Manufacturing at Starbucks and Starbucks Cultural Change. The series of posts can be found here: