Kaizen, as a mindset, can be seen everywhere. Yes, even mixed martial arts. Kenny Florian, an up-and-coming, lightweight shares how he's risen up
Blockbuster Video Bankruptcy: A Lesson in Customer Experience
Back in 1998, Blockbuster went through a dramatic turnaround, led by John Antioco who did something incredibly simple but profound: he provided more
5 Reasons Why Customers Leave
GetSatisfaction [1. blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/] recently came out with a great infographic showing what, in
Lean History and Timeline
This article shows a timeline and video of the History of Lean Six Sigma. As with most things, The Toyota Production System (later to be called Lean
Inventory Carrying Costs Formula: How Much Does Inventory Really Costs?
Customer spend in online retail is expected to be over $300 Billion in 2010. With brick-and-mortar and online retail combined, we're looking at well
Body Language Facial Expression Can Build Trust
Body Language Facial Expression Can Build Trust - this is something I'm still learning. We know that happy employees can lead to happy customers. So,
Shibumi Strategy, Matt May
Matt May was kind enough to send me a pre-release copy of his new book, The Shibumi Strategy. I liked what I've read so far and I think you would
Starbucks Lean Operations and Transformation
This post is part of a series on Starbucks Lean Operations. The series of posts can be found here: Starbucks, Why Lean, Why Now? Starbucks Lean
Management Improvement Carnival #113
Shmula is honored to host this edition of the Management Improvement Carnival. You can read other editions of the Management Improvement Carnival