Both the Toyota Production System (Lean) and Six Sigma approaches owe their origins to a common body of work. Statistical Process Control (SPC),
Acquisitions of Amazon, Yahoo, Microsoft, Google
This post shows merger and acquisition (M & A) activity of Google, Amazon, Microsoft, and Yahoo. I attempt to do this in a nice scrollable
Lean or Six Sigma?
People often ask "which is better, Lean or Six Sigma"? In many cases, lean or six sigma can help, but it's not enough. My response to such
Lean Consumption Consumption Mapping Summary
At the beginning, we introduced the the principles of Lean for Service Operations. In subsequent posts, I attempted to explain each principle
Lean Service Examples: Aggregate Services and Solutions
The sixth principle in Lean Services allows us to demonstrate a lean service examples (or Lean for Service Operations is[1. the principles of Lean for
How to Speak to An Accountant: Cost of Poor Quality and Lean
The cliche "so close, yet so far away" applies here: by and large, cost accounting methods still do not capture nor can understand or see the waste
Lean for Service Training: Provide to the Customer What they want, Where they want it, and When
The fifth principle in Lean for Service Training (or Lean for Service Operations is[1. the principles of Lean for Service Operations are: Solve the
The CEO Drives the Brand and Culture
While most Lean efforts are often bottom-up (some middle) and few are top-down, the CEO drives the brand and the overall culture of the
Lean for Service Organizations: What the Customer Wants
The fourth principle in Lean Consumption (or Lean for Service Organizations is[1. the principles of Lean for Service Operations are: Solve the