When a Private Equity firm considers buying a company, the role Lean Thinking plays depends on the stage of the buyout deal. But, Lean Thinking is
The Seven Wastes of Lean Product Development [video]
This article explains the Seven Wastes of Lean Product Development, as explained by our guest author, Tim McMahon. Pete's Note: I'm happy to
Corporate Renewal Strategy Using Lean
Having seen and helped various businesses in various industries, I agree with Carl Icahn's assessment on corporate waste. Lean in Private Equity is
7 Wastes of the Medical Billing Process
Pete's Note: I'm very proud to feature a guest post from friend, advocate for and practitioner of Lean Thinking in Health Care, and an all-around good
Work in Process Software Development: How to Manage WIP Using Little’s Law to Deliver Software Faster
Little's Law is an incredibly helpful principle for business. Unfortunately, it is not used enough, or it is poorly understood. In this article, I
A Fulfillment Center is a Queueing System
A Queueing (Queuing) System is a structure where things arrive (anything, including people), they join a line, wait for service. After being served,
Lean and Theory of Constraints either/or?
This article is part of a series on Lean and the Theory of Constraints. Here is the 3 part series: Lean and Theory of Constraints: An Either/Or
Sears Customer Service, Hall of Shame
My experience with Sears Customer Service and Sears Repair Center can be found here: Sears Customer Service, Part 1 Sears Customer Service, Part
Advice on How to Improve Sears Customer Experience
In Part 1 of my experience buying a Kenmore Dishwasher from Sears, I shared the detailed steps of what happened, what did happen but should have