Queueing Theory Articles

By OpEx Learning Team, Last Updated October 20, 2006

Call Centers as Queueing Systems

It's clear that a Call Center is a Queue. You can also view all 40+ articles on Queueing Theory. The flow of calls begins with K trunk lines that

By OpEx Learning Team, Last Updated October 16, 2006

There are 3 types of activities, 2 of which produce waste: Steps that definitely create value. Steps that create no value, but are necessary

By OpEx Learning Team, Last Updated September 12, 2006

Regarding the Physics of Queueing, or the science of lines, we really only control the number of servers and the queue discipline (LIFO, FIFO, etc.).

By OpEx Learning Team, Last Updated September 7, 2006

Some of the physics and technical aspects of Queues are covered in the articles above. Today, I'd like to spend a minute on Wait Time Psychology of

By OpEx Learning Team, Last Updated August 14, 2006

I previously wrote on Queueing Theory and titled those posts as Queueing Theory: Part 1 and Queueing Theory: Part 2. You can also view all 40+

By OpEx Learning Team, Last Updated June 15, 2006

Earlier, we discussed one application of Queueing Theory in warehousing using this reference on Little's Law. You can also view all 40+ articles on

By OpEx Learning Team, Last Updated May 19, 2006

This post is part of a series on Queueing Theory. There's also a Little's Law Reference you can read. A queueing system is a model with the