"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
[VIDEO] Winning With Exceptional Customer Service
In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
How to Stay on Top of Customer Service Issues
If you're not paying attention, issues with your customer service can quickly slip past you unnoticed and cause a lot of problems for your
Developing Proper Relations with Your Customers
Developing Proper Relations with Your Customers Some entrepreneurs underestimate the importance of developing the right kinds of relations with
Customer Service and Six Sigma The Fundamental Link
Customer Service and Six Sigma The Fundamental Link With all the talk about Six Sigma and its benefits for various organizations in the last few
The Growing Importance of Customer Service
The Growing Importance of Customer Service Customer service has always been at the center of many companies' work, but it was not until recently
Identifying Weak Points in Your Customer Service
Optimizing any process should start with a careful, critical look at its weaknesses. If you put your mind to it, you can probably identify many issues
Remaining Efficient in Customer Service as the Company Grows
Remaining Efficient in Customer Service as the Company Grows While every business must always strive for expansion, it's not that straightforward
Data Analysis and Customer Service
Data Analysis and Customer Service The strong link between customer service and data analysis has started to become quite apparent in recent years.