Customer Service Management Software

By OpEx Learning Team, Last Updated December 14, 2010

Obvious Advice: GM CEO, Don’t Insult the Customer

GM CEO Insults Customer. Say what? Here's some obvious advice: Don't Insult the Customer. That's good advice for everybody in a company, but that

By OpEx Learning Team, Last Updated October 27, 2010

GetSatisfaction [1. blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/] recently came out with a great infographic showing what, in

By OpEx Learning Team, Last Updated October 1, 2010

Yes, you heard it here first: A Poor Customer Service Experience will likely lead to customers shopping elsewhere and, therefore, reduced customer

By OpEx Learning Team, Last Updated June 28, 2010

Customer Support Help Desk Pages is a self-service method for the customer to resolve his or her own concern without having to chat with a customer

By OpEx Learning Team, Last Updated February 3, 2010

Dial 0 To Speak to a Real Customer Service Rep. Interesting thought, right? On the way to work this morning, a commercial on National Public Radio

By OpEx Learning Team, Last Updated January 16, 2009

I'd venture to say that most people don't have a desire to call customer service. If one ever got lucky enough and passed the Interactive Voice

By OpEx Learning Team, Last Updated October 8, 2008

Customer Service Complaints are Symptoms, not Root Causes. Let me explain. Most organizations believe that Customer Service contacts are what needs

By OpEx Learning Team, Last Updated March 16, 2008

In some organizations, the Customer Service function is largely viewed as a cost center, draining resources of the firm. I maintain that this

By OpEx Learning Team, Last Updated October 30, 2007

Bijan shared this great, real-world experience of how getting the basics perfect is, in fact, a loyalty driver: his experience? -- with Amazon.com