Everyone believes that good customer service is strategic and can help the company grow, but great service still seems like a far reach for most companies. These articles show examples of great service and how you can apply those principles in your own organization right away!

My internet connection broke this weekend.  I called Qwest customer service and was connected to a customer service representative in the

I bought a Targus TR601 15 Elite Notebook Backpack about 1 year ago. Right before Christmas, the zipper on it broke. I called Targus customer service