We are proud provide you a recap of five of our most recent blogs for your enjoyment and reference. Please do not forget to dive into the archives
Voice of the Customer (VOC): Get Strategic and Get Results
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
[VIDEO] Winning With Exceptional Customer Service
In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
Bottleneck Analysis Improves Flow
"I say an hour lost at a bottleneck is an hour out of the entire system. I say an hour saved at a non-bottleneck is worthless. Bottlenecks govern both
Heijunka Leveling Production Over Time
After value streams have been solidified and embedded, Heijunka is a crucial process implementation in every successful lean organization. Heijunka
[VIDEO] Heijunka Brings Customer Demand In Line
Heijunka is the Japanese term for leveling. It is a technique for reducing unevenness (Mura) which in turn reduces waste (Muda). It is crucial to the
Demand Management Creates a Balance Between Supply and Demand
Demand Management allows an organization to create a more efficient supply chain. The best way to create efficiency is through transparency and
[VIDEO] The Challenges of Demand Management
The function of recognizing all demands for goods and services to support the marketplace. It involves prioritizing demand when supply is lacking.
Visual Management is the Key to Communicating
One of the most significant parts of Lean manufacturing is Visual Management. It is truly one of the most overlooked, but simplest tools available to