Submit your Six Sigma questions and enter a chance to win Six Sigma Workbook For Dummies
To read Craig Gygi’s responses, visit these two posts:
- Craig Gygi answers Question on Process Capability
- Craig Gygi answers Question on Accelerated Life Testing
To enter,
- Submit your question for Craig in the comments of this post.
- Comments will be turned off on June 8, 2007
- We will enter all the commentators names on my handy-dandy randomizer, using a hard-to-crack random seed, and 5 randomly selected contestants will win a Six Sigma Workbook For Dummies book.
- On June 11, 12, 13, 14, and 15, I will publish Craig’s answers to some or all of the reader’s questions.
- That’s it.
Below is a little information on Craig Gygi, our raffle sponsor, lead author of Six Sigma for Dummies and Six Sigma Workbook For Dummies , and an all-around good guy:
Craig began studying and applying the elements of Six Sigma before they were formalized into today’s renowned breakthrough method. As an engineering graduate student at Brigham Young University in the early 1990s, he integrated these improvement techniques into his research and coaching of student product development teams. Upon beginning his career in 1994 at Motorola’s Advanced Manufacturing Research Lab in Florida, he was officially introduced to the just-formalized Six Sigma method. It resonated deeply with his previous findings. From that time, Craig has applied, taught, and led Six Sigma in all his endeavors, including management and technical capacities at Motorola, Iomega, General Atomics, and Fiji Water.
In 1998, Craig founded TolStack, Inc. to develop commercial Six Sigma software tools. During this time he also worked for several years as a technical colleague of Dr. Mikel Harry, the original consultant of Six Sigma, co-developing and teaching new advances in its theory and application. In 2002, Craig co-founded Savvi International, into which TolStack merged. Savvi provided solutions for business performance improvement using Six Sigma, Lean, and Business Process management techniques. Craig acted as the director of Savvi’s products, services, and tools. In 2006, Craig lived in the Fiji Islands and served as Director of Operational Excellence for Fiji Water. Today, Craig works with companies in the USA and internationally to integrate Six Sigma practices directly into their core operations.
A Master Black Belt, Craig has wielded Six Sigma techniques now for over 15 years, spanning projects from design to manufacturing to business process management, and at companies as varied as Abbott Labs, American Express, and the US Air Force. He is also an expert teacher, having instructed and mentored at all levels.
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Gary Petersen says
Assuming that I have an in-control, steady process and a reasonable measurement system, is Cpk the best way to measure process capability? Or are there other statistically valid ways to do this?
I may submit other questions, btw. Please be sure to only enter me once in the raffle.
psabilla says
@Gary,
Good point — Please feel free to ask as many questions as you wish, but raffle entry will be limited to one. Thanks for your question(s).
Ron says
Craig, as a MBB myself (and former Motorolan) I wonder if you could comment on the recent struggles Six Sigma has met in the mainstream media… it seems everyone from Qualpro to Dilbert is on the witch hunt. I am interested in your thoughts.
ASQ says
Craig,
Why are the people at ASQ such dumb asses?
Newbie says
For an organization not ready yet for the rigor of Six Sigma, what do you suggest for more of a “workout” approach?
jade wang says
hi, any particular for six sigma team , comparing to other teams such as self-management, cross functional team, etc.?
Meikah Delid says
Hi, I have two questions:
1. Can you or do you measure customer satisfaction through the Six Sigma methodology? 2. How do you sustain a Six Sigma initiative?
Thanks!
anon says
Craig,
In which situations would you consider using Lean or Six Sigma or both? How do you explain the difference between the two to an organization that doesn’t know much about either?
Bill says
Can you share some examples of how to apply Six Sigma in a Help Desk environmetn or a Customer Contact Center?
M.Basaveswar Reddy says
Hi,
What are the consequences we may face to implement six sigma in small, medium and large size organizations. What procedure to be followed?
Andrea says
Hello, something that’s been bugging me lately – I hear the catchphrase “Lean removes waste, Six Sigma reduces variation” a lot lately. Usually it’s being used as an example of people who ‘just don’t get it’. Can you explain why that’s not a good summary of the two?
Chandan Sarkar says
Hi,
I would like to why do we need to use the 1.5 shift for calculating sigma value. What is the reason behind it, and Is it at all logical to use this value (1.5) for each and every process?
Ravi Soundararajan says
What is the most effective practical way to find degree of relationship/association between two categorical variables(ordinal/nominal)?
Amit says
Can you tell , how can i measure the variation in service process on the basis of quality and customer satisfaction ? Should i conduct survey at both ends (customer and service provider?
Daniel says
Hi Craig,
how could you apply SixSigma in a constantly changing environment like in fast growing companies? What does a company need to pay attention to? If there are adjustments needed in the method, what parts of the method would that mostly affect?
Thanks,
Daniel
Gary Petersen says
I realize it is after June 8, but I’m finally getting around to asking other questions. We have a test process that takes upwards of five days to run on a part. It is a wear test that just takes lots of cycles to complete. Performing a measurement systems analysis on that process seems highly impractical because of the time involved. Is there anything I can do to get a statistically valid feel for how capable my measurement system is without running many samples to failure?
We currently only have the ability to measure when the coating is worn through and we can detect the base metal. We cannot measure degrees of wear, say to know that we are half-way through the coating.
Can we, for example, replace the test media with something incredibly more aggressive to get to failure quicker and make some assumptions or comparisons with the actual process?
Gary Petersen says
Many of our suppliers are from across the oceans, so they are a long and expensive plane ride away. Most have not had Six Sigma training. What would you recommend for options to help them get started with either an entire Six Sigma program or with key elements to help them better understand their manufacturing processes?
How can we help from so far away when we cannot send someone to each place for weeks to do the training?
What would you suggest, understanding that you don’t know our processes or issues, as the key tools for a supplier to start with?
Is there a resource that could work with them remotely to help? Does something like that have any shot at being useful?
TTim Izatt says
Craig,
What are the biggest successes that you have seen as a result of Six Sigma/Lean? And, what are the keys to ensure greater sucess as a result of Six Sigma/Lean.
Todd Pait says
Dear Mr. Gygi,
In considering defects per million opportunity (DPMO), it seems that the letters of the acronym do not describe the intended metric.
Does DPMO actually suggest DM/O or D/MO? It seems that “per” is in the wrong place.
I think DMPO (DM/O) more accurately describes the metric.
I know how to overlook the order of the letters and generate the intended metric, but just wondering about the origin of the acronym for the metric and your thoughts on my perspective. Any feedback is greatly appreciated. Thank you for your time.
Todd Pait
R. steven Schmkdt says
Craig:
How much can we expect to save with Six Sigma applications focused upon one process in the value stream that represents the constraint?
R. Steven Schmidt