The Voice of the Customer is a process used to capture the requirements or feedback from the customer (internal or external) to provide them with a
How to Manage Variation
"How to manage variation" may be a question you've pondered. To answer that question, however, it's first important to understand variation and
The DMAIC Framework
Six Sigma is a business improvement methodology that was developed at Motorola to systematically reduce or eliminate defects and reduce variation.