In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
Voice of the Customer (VOC): Get Strategic and Get Results
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
Understanding the Tools Needed to Ensure Quality vs. Reliability
There are various ways to ensure that the processes in your organization run more smoothly and produce predictable results. However, it's important to
[VIDEO] Improving Flow With Bottleneck Analysis
One of the most serious causes of workflow process breakdowns is bottlenecks. When efficiency is crucial to an workflow process, a bottleneck can
OEE Is the KPI You Need
Overall Equipment Effectiveness (OEE) is a KPI which has become the gold standard in manufacturing to measure and monitor the effectiveness of
The Lean Manufacturing Battle of Tesla
Tesla continues to fight an internal battle to achieve the most efficient Lean manufacturing environment in the world. Elon Musk has brought an
[VIDEO] Lean Manufacturing and Tesla
Elon Musk has taken Tesla on a path of innovation and success. With that success, they have also experienced setbacks and frustration for both the
The Lost Pillar of Jidoka
The popularity of TPS and Lean manufacturing is fully entrenched in manufacturing on a global scale. The success of these concepts are indisputable.
The Best of Shmula
We are proud provide you a recap of five of our most recent blogs for your enjoyment and reference. Please do not forget to dive into the archives