The DMAIC Framework

Six Sigma is a business improvement methodology that was developed at Motorola to systematically reduce or eliminate defects and reduce variation.  Six Sigma typically follows the Define, Measure, Analyze, Improve, or Control framework (DMAIC), sometimes referred to as DMAIC Framework Six Sigma.  Six Sigma also has the Define, Measure, Analyze, Design, and Verify framework (DMADV), for product design, or redesigning an existing process.

Below is the DMAIC Framework Storyboard, followed by an explanation of each Phase:

Define

The first phase is Define. During the Define phase, a team and its sponsors reach agreement on what the project is and what it should accomplish. Presuming that a draft of the Project Charter is already in place, the main work in the Define phase is for the project team to complete an analysis of what the project should accomplish and confirm understanding with the sponsor(s). They should agree on the problem, which customers are affected, and how the current process or outcomes fail to meet their customers’ needs through “Voice of the Customer or Critical-To-Quality (CTQ).”

Measure

One of the major benefits of Six Sigma is its demand for a fact-based and data-driven analytical approach. Most other improvement methodologies, including Lean, tend to attempt process improvement without sufficient data to understand the underlying causes of the problem. The result is typically many quick-hit projects with short-lived or disappointing results. Combining data with knowledge and experience is what separates true improvement from mere process tinkering. One of the goals of the Measure phase is to pin-point the location or source of a problem as precisely as possible by building a factual understanding of existing process conditions. That knowledge helps you narrow the range of potential causes requiring investigation in the Analyze phase. An important part of Measure is to establish a baseline capability level.

Analyze

The Measure phase has identified the baseline performance of the process. By stratifying (sequenced in order of ranks or order) the data in the baseline performance, it becomes possible to pinpoint the location or source of problems by building a factual understanding of existing process conditions and problems. That helps to focus the problem statement. In the Analyze phase you will develop theories of root causes, confirm the theories with data, and finally identify the root cause(s) of the problem. The verified cause(s) will then form the basis for solutions in the Improve phase.

Improve

The sole purpose of the Improve phase is to demonstrate, with fact and data, that your solutions solve the problem. Your organization will make changes in a process that will eliminate the defects, waste, and unnecessary costs that are linked to the customer need identified during the Define phase. Tools and strategies you will find for the Improve phase will include solution matrices that link brainstormed solution alternatives to customer needs and the project purpose, and methods for implementing desired solutions.

Control

During the Improve phase, the solution is piloted, and plans are made for full scale implementation. Putting a solution in place can fix a problem for the moment, but the activities in the Control phase are designed to insure that the problem does not reoccur and that the new processes can be further improved over time.

Project Ideas

What kind of projects can you perform using DMAIC? Here is a list of improvement project examples by industry and department

Blog Article	Excel	PDF	PowerPoint	Video

Module	Description	Type
Overview	What is Six Sigma The various definitions of Six Sigma is explained in this 5:42 video. We specifically discuss 6 definitions of "Sigma", ending with the most relevant definition which is related to the DMAIC Method of Problem Solving.
Overview	The DMAIC Framework In this 4:17 video, we explain the DMAIC framework and give an introduction to each phase in DMAIC. We specifically show the storyboard for each phase in the DMAIC framework.
Overview	DMAIC versus PDCA Article describes how PDCA is used in Lean and the similarities and common history between PDCA and DMAIC.
Overview	History of Six Sigma and Lean In this video, we go through the various contributors of Six Sigma, their contribution, and why it's important in the practice of modern Six Sigma. We also go into the history of the Toyota Production System and how the term "lean" was coined. Video is 7:36 long.
Overview	Lean History and Timeline This article shows a comprehensive history and timeline of Lean and of continuous improvement beginning in the 1600's.
Overview	Black Belt Certification In this article, we provide various resources where you may take the Black Belt exam should you choose to do so. We also discuss the positive and negative of Black Belt certification.
DEFINE
Define	The Define Phase Storyboard We introduce the Define Phase and show the Define Storyboard, a high level map of what the phase is about and the expected outputs. Video length is 3:50.
Define	Business Needs Assessment In this video, we discuss how to identify business needs of an organization and how to take that knowledge and transform it into a formal DMAIC project that will get the backing and support from top management. Video length is 6:46.
Define	Project Charter In this 5:37 minute video, we explain the role of the project charter and its importance in Six Sigma DMAIC projects. Video length is 5:37.
Define	Project Selection Matrix In this short 2:51 minute video, we learn a simple and effective method for prioritizing between competing priorities. This method is important for the selection of an improvement project.
Define	Problem Statement Articulating the problem well gets you much closer to a solution. In this video, we show you how along with several real world examples of effective problem statements. Video length is 5:42.
Define	Stakeholder Analysis Identifying stakeholders and their needs is one of the most important steps in Define. This is especially crucial if there are any influential stakeholders that are resistant to your message. Video length is 2:47.
Define	Affinity Diagram Affinity Diagram is a tried and true method for brainstorming and coming up with ideas. Learn how to apply this technique in this video. Video length is 4:25.
Define	SIPOC Identifying the key spots where measurements can be taken in crucial. This video will show you how to do it. Video length is 3:01.
Define	Voice of the Customer and CTQ In this video spanning 5:11, we explain Voice of the Customer and how Six Sigma is rooted in the customer. We explain how to translate Voice of the Customer into Critical to Quality Metrics.
Define	Critical to Quality Tree Article explaining the critical to quality tree, with examples, and a template to download so you can create your own for your six sigma projects.
Define	Value Stream Map In this 4:42 video, you will learn understand the value stream map symbols and learn how to design your own value stream map. We provide a zip file of VSM Symbols for you to download.
Define	Kano Model We explain the Kano Model to identify service and product characteristics that should be "satisfiers" and the ones that be "good enough" and don't need to go any further.
MEASURE
Measure	The Measure Phase Storyboard We introduce the Measure Phase and show the Measure Storyboard, a high level map of what the phase is about and the expected outputs.
Measure	Data Types in Six Sigma In this article we explain the various types of data, how they're different, and what they tell us about process behavior. We will also learn how to collect data. Video length is 5:24.
Measure	Descriptive Statistics In this module we learn various data measures that tell us key characteristics of a data set. We also begin the foundation for our discussion on distributions in a later module.
Measure	Distributions This is a brief introduction to statistical distributions and what inferences we can draw from them.
Measure	Graphical Representation of Data Graphically representing data effectively is required to effectively communicate meaning. In this module we learn various graphical methods and how to do them.
Measure	7 Quality Tools We briefly introduce each of the 7 quality tools. We follow this video several videos where we focus on the detailed of each of the 7 quality tools. Video length is 4:46.
Measure	Check Sheets In this HD video, we explain the checksheet, what it is used for, see various examples of checksheets, how to create one, and be able to download a checksheet template from the Shmula content library. Video length is 3:53.
Measure	Pareto Chart In this 4:48 minute video, you will learn the history of the Pareto Principle, why it's important, and how to apply the Pareto Principle in your lean and six sigma efforts using excel.
Measure	Histogram This video on the Histogram explains what it is, when to use it, and how to use it. Video length is 3:01.
Measure	Scatter Plot In this 4:27 short video, we introduce the Scatterplot, what it is, why use it, and how it can be helpful in your six sigma projects.
Measure	Cause and Effect Diagram This 5:21 minute video explains the cause and effect diagram - what it is, when to use it, and how to create one.
Measure	Control Chart In this video, we introduce you to the control chart - what it is, where to use it, when to use it, and how it's used. Video length is 7:05.
Measure	Run Chart In Progress	In Progress
Measure	Process Cycle Efficiency Process Cycle Efficiency is a more modern tool that looks at processes from the perspective of value and waste. We show you how to do it and why it's important.	In Progress
Measure	FMEA Failure Mode Effects Analysis is a tried and true method and technique for quickly identifying ways where process problems can occur and how to quickly mitigate them. Video length is 4:45.
Measure	Basic Statistics In this article, we go in depth to explain basic data types, scales, and the language of six sigma.
Measure	Using Z Values We learn about Z Values or the Z Score with applications in Six Sigma projects.
Measure	Sample Size Calculations In this module we learn the underpinnings of sample size calculations and how they are used in six sigma. We provide a sample size calculator in the template section also.
Measure	Introduction to Variation This article introduces the learner to the concept of variation and how it impacts the customer experience.
Measure	Red Bead Experiment Part 1 Introduction to red bead experiment.
Measure	Red Bead Experiment Part 2 In part 2, we actually do a quick run through the experiment.
Measure	Red Bead Experiment Part 3 In this video, we explain and go through more runs of the experiment.
Measure	Red Bead Experiment Part 4 In this video we continue our experiment and go through some of Dr. Deming's most famous quotes.
Measure	Red Bead Experiment Part 5 Continuing the experiment, with a focus on how to best facilitate an event.
Measure	Red Bead Experiment Part 6 In this last video in the series, we go through the key lessons learned from Deming's famous experiment on variation.
Measure	Measurement System Analysis In this video we discuss variation and how it impacts our methods of measuring. Video length is 5:28 and we show examples along with tips on how to deal with bad metrology. Video length is 5:28.
Measure	Gauge R&R In this video we explain the Gauge R&R Test and provide various examples of where and how it may be applied in industry.	In Progress
ANALYZE
Analyze	The Analyze Phase Storyboard We introduce the Analyze Phase and show the Analyze Storyboard, a high level map of what the phase is about and the expected outputs.	In Progress
Analyze	Brainstorming We introduce various methods of brainstorming. Some conventional and some not very and more modern. Some of these methods are taken from Design Thinking and have been found to be very effective in identifying innovative and simple solutions to problems.	In Progress
Analyze	5 Whys and Fishbone Diagram In this video we explain the 5 Why exercise and show many examples. We extend the 5 Whys and show how it naturally leads to the Fishbone Diagram.	In Progress
Analyze	Verifying Root Causes We introduce hypothesis testing and various methods for doing so including the Regression, T Test, Chi Square, and ANOVA.	In Progress
Analyze	Hypothesis Testing In Progress	In Progress
Analyze	Regression In Progress	In Progress
Analyze	T Test In Progress	In Progress
Analyze	Chi Square In Progress	In Progress
Analyze	ANOVA In Progress	In Progress
IMPROVE
Improve	The Improve Phase Storyboard We introduce the Improve Phase and show the Improve Storyboard, a high level map of what the phase is about and the expected outputs.	In Progress
Improve	Change Management We introduce you to several change management models that have been found to effective in practice. We show what they are, how to do them.	In Progress
Improve	Solution Selection Matrix The Solution Selection Matrix is a simple tool that helps a team vote and decide on which solution makes the most sense to put resources behind in improvement projects.	In Progress
Improve	Process Capability We discuss process capability and how it's different from a process not in control. We discuss its importance.	In Progress
Improve	Cost / Benefit Analysis We introduce the concept of Cost and Benefit Analysis and provide several ways at showing cost savings from Six Sigma Projects.	In Progress
Improve	Poka Yoke As part of the Improve Phase, we introduce the concept of Poka Yoke, or error proofing, as a way to prevent defects before they even occur. We show may examples and teach the principles behind Poka Yoke.	In Progress
CONTROL
Control	The Control Phase Storyboard We introduce the Control Phase and show the Control Storyboard, a high level map of what the phase is about and the expected outputs.	N/AN/A
Control	Before / After Pareto We show ways to visually see before and after results of your project.	In Progress
Control	Standard Pig Game In this 4:55 minute video, we show you a simple and effective game that teaches the importance of Standard Work. This video should be watched prior to the video on Standard Work.
Control	Standard Work Standard Work is a foundation of Lean and Six Sigma. In this 5:36 minute video we explain Standard Work and show its role in continuous improvement.
Control	Control Charts We discuss the various control charts, why they're important, and how to create them given your process and given your data type.	In Progress