Book Reviews on Customer Experience, Service Design, Leadership, and Lean

By OpEx Learning Team, Last Updated August 29, 2010

Book Review: Whaddaya Mean I Gotta Be Lean

Jeff Hajek, the author of "Whaddaya Mean I Gotta Be Lean", was kind enough to send me a book to review. Overall, I thought the book was good for an

By OpEx Learning Team, Last Updated August 16, 2010

Steve Blank, the author of "The Four Steps to the Epiphany", explains how to effectively bring a product to market. In doing so, he applies many

By OpEx Learning Team, Last Updated August 14, 2010

Akio Takahara is the leading lean practitioner and expert on the 5S support system in Healthcare. His book explores how to apply 5S for

By OpEx Learning Team, Last Updated April 30, 2007

I just finished reading The Five Dysfunctions of a Team. It took me just a few hours and it was really enjoyable reading. The book presents

By OpEx Learning Team, Last Updated January 6, 2007

It's scary to think of inmates running the asylum. My earlier post titled, Good Complexity, Bad Complexity, I discuss a few case studies where

By OpEx Learning Team, Last Updated November 25, 2006

I just finished two books on Venture Capital and Private Equity. The first one is Buyout: The Insider's Guide to Buying Your Own Company and the

By OpEx Learning Team, Last Updated October 10, 2006

I began reading the 33 Strategies of War several months ago. I previously discussed The Polarity Strategy and the Guerilla War of the Mind. Well, I'm

By OpEx Learning Team, Last Updated August 28, 2006

Last week, I invited the readers of shmula to pose questions to Mary Poppendieck, the author of Lean Software Development: An Agile Toolkit for