Cost of Poor Quality (COPQ) investigates the costs that result from the provision of poor quality goods and services in order to find ways to improve
5 Cost Reduction Strategies for Your Restaurant
Operating a restaurant will often demand more elbow grease and innovation than is needed to run other kinds of service businesses. The costs are much
Six Sigma Best Practices in Mission Critical Organizations
Six Sigma is a broad methodology that can be easily applied in a variety of fields and contexts, and while this makes it a powerful tool, it can also
Process Reliability vs Process Capability: The Differences
There is a lot of talk about process reliability and process capability in lean circles, and while many leaders believe that they have a firm grasp on
Understanding the Tools Needed to Ensure Quality vs. Reliability
There are various ways to ensure that the processes in your organization run more smoothly and produce predictable results. However, it's important to
Where Can One Reduce Process Variation? 5 Areas to Explore
Process variation is a difficult issue to deal with in some industries, while others tend to have a rather easy time with it. The problem
8 Forms of Waste in Lean Facilities Management
Facilities management is a field that somewhat predisposes to creating waste and misusing resources. This makes it important to keep a close eye on
Continuous Improvement in a Call Center: 5 Challenges to Overcome
When it comes to a call center, there are some specific challenges to consider which might not be immediately obvious. Once you're aware of
Exploring Process Variability in Six Sigma
Variability is inevitable in every process, no matter how hard you might try to adjust your practices to avoid it. In some cases it's even inherent to