Is A Mistake Free Environment Possible? Wouldn't it be grand to have a process that runs 'mistake proof'? For most, the idea of a mistake proof
Accountability and Metrics: Is There a New Wild West?
Breaking a Trail in the New Frontier There is a popular saying in business that goes something like this: 'If you can't measure it, then you can't
Lean Means Pain: Dispelling the Myths
A Fear of Pain and Lean For most, when they hear the word 'lean' it sends pain shooting through their body. Just like mentioning the word 'dentist'
Lean Management Brews Change in the Tea Industry
The Strength of Tea in Sri Lanka The tea industry in Sri Lanka has been in place since 1867 and represents 2% of the GDP. It is the main source of
Sales Can Increase With Lean Strategies
Does it Work With Sales? When you understand the Lean philosophy, this question comes to mind. Even though the philosophy is geared to the
Customer Experience: Where Does the Battle Occur?
Study the Battlefield of Customer Experience The battle of competition between business has traditionally depended on several factors. Location,
Kano Model: The Devil is in The Details
Scorched Earth Policy Are you really focusing on the details in your business? So many leaders and entrepreneurs are missing the details that make a
Can Six Sigma Achieve A Better Justice System?
The business of our justice system is ripe for change! Set aside the legal aspects and just focus on the business side of the industry. The fact is,
Are You Ready For A Great Team?
Teamwork! We all know that great success is the result of great teamwork! Individual effort is important to the equation, but individual effort must