Customer Experience Infographics

By OpEx Learning Team, Last Updated November 14, 2016

Infographic: A Timeline of the Six Sigma Evolution

Do you know the evolution of Six Sigma? From the introduction of the uniformity system by Eli Whitney in 1798, the early predecessor of the modern

By OpEx Learning Team, Last Updated June 26, 2012

This month, the American Customer Satisfaction Index (ACSI) released their annual customer satisfaction scores for the airline industry [1. the

By OpEx Learning Team, Last Updated May 4, 2011

In any Lean Transformation Journey - or a corporate culture change for which lean manufacturing principles are a major part - there are many

By OpEx Learning Team, Last Updated December 1, 2010

White Truffle Oil Supply Chain - How does this fancy mushroom get around? How stuff gets produced, transported, and consumed by the end-customer is

By OpEx Learning Team, Last Updated November 9, 2010

To my loyal readers: this post is not about Lean Thinking, Theory of Constraints, or anything related to Operational Excellence or Continuous

By OpEx Learning Team, Last Updated April 14, 2010

There must be something going on with Food, Kitchens, and Lean. I've talked about how to manage bottlenecks in a fast food business, I recently