Lean Management: An Interview on Implementation at CCBRT

Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) was established in 1994 as a Community Based Rehabilitation program, working with people with searching cataracts in Dar Salaam. Since its inception, they have grown to become the largest indigenous provider of disability services in Tanzania. CCBRT is a locally registered NGO aiming to empower people with disabilities and their families, improve their quality of life, and ensure access to medical and rehabilitative treatment. CCBRT is committed to preventing disabilities wherever possible. They are also engaged in extensive maternal and newborn healthcare (MNHC) activities.

Implementing Lean Management

In 2012, Michael Grogan introduced the principles of Lean Management to CCBRT. In this interview Suzan Boon, Deputy CEO of CCBRT, discusses the opportunities and challenges of implementing Lean Management within their healthcare facility.

Suzan was very energized with the implementation of the practice. She was encouraged to see results happening in just a few short weeks. Her impressions were that issues that were embedded in the organization were quickly coming to light, and the communication flow between the top and bottom of the organization was significantly increased. Susan felt strongly that Lean Management is allowing CCBRT to get more structure within the organization and quickly increase efficiencies.

Take a few minutes and view this video on CCBRT.