Systems that are internally consistent and externally pragmatic stem from just a few rules. Systems with exceedingly many rules typically fail or
Jeff Bezos and Root Cause Analysis
I'm always impressed when CEO's demonstrate Deming-like behavior as they lead; it's rare, but there's almost a magical, mobilizing, and inspiring
Value and People: More with More, Less with Less, More with Less, Less with More
In a very tough economic environment, it is inevitable that everyday people like you and me will be impacted. Gyrations in demand -- which is often a
Maintain Forward Tension
This article discusses Creative Tension and its role in Innovation and Change Management. One principle in Wing Chun is the maintaining of forward
Customer Retention Strategies: Do Not Run From Your Customers
Here's a novel Customer Retention Strategy: Do Not Run From Your Customers. I've spoken extensively about the unheralded -- but, arguably, the most
Lean and Six Sigma is Necessary but Not Sufficient for Business Success
Motorola (MOT), the inventor of Six Sigma, is in big trouble. Even though it invented Six Sigma, this is a clear example that shows how Lean or Six
It’s the People also, not just the Tools
I spoke at a Lean Six Sigma conference last week, held in Chicago and you can get my presentation on Integrating Lean and Six Sigma here. The
Getting a Job at Amazon: Need to Know Lean and Six Sigma
A friend of mine recently contacted me, seeking my advice on how to get a job at Amazon.com; my friend is a top-notch software engineer, manager, and
Visual Mismanagement
We can learn powerful lessons on visual communication from hospital visual management yes, even in the maternity room. A few months ago we adopted