This post is part of a series on Employee Suggestion Programs within the context of continuous improvement or lean manufacturing. In previous posts, I
Website Usability Survey Questions from US Bank
Website Usability Survey Questions from US Bank - these questions are a good addition to our survey question bank. Nothing drives me crazier than a
Godaddy Transfer Domain: A Lesson in Customer Service During a Massive Crisis
I've had serious issues with Godaddy, BlueHost, JustHost, and Hostgator. Serious issues. After 7 years of web hosting problems, I finally switched to
Whole Foods Customer Comments
While at Whole Foods some time ago, I noticed this Customer Comments Wall as I was waiting at the cash register. I saw Whole Foods Customer Comments
Barcode Solutions: Gain a Competitive Advantage and Better Inventory Control
Today's guest post discusses the benefits of a Barcode system for warehouse management and inventory control. Specifically, Ginger Ebinger shares with
The Important Relationship Between Health Informatics and Nursing Programs
Today's post, contributed by Sarah Wenger shares with us her thoughts on electronic medical records and nursing informatics and how that can greatly
Customer Service Rankings for Amazon.com
Customer Service Rankings for Amazon.com - It's no secret that Amazon is the most customer-centric company on the planet - that's clearly their aim
Payment Terminal Customer Satisfaction Survey
The more I try to be aware of all the methods by which to obtain the Voice of the Customer, I'm amazed at the tremendous effort companies are taking
Twitter Brand Survey: Hamburger Questionnaire in a Tweet, With No Calories
One way to obtain the voice of the customer is, by simply, asking them. On Twitter today, I was presented with an invitation to complete a brief