As many of you know, shmula.com allows guest bloggers to submit articles in areas of manufacturing, operations research, technology, customer
Online Survey Tools: KFC Net Promoter Score, Fried, Crispy, or Grilled
There's appears to be a massive proliferation of consumer centered companies interested in obtaining feedback from its customers. Almost where ever I
Customer Service Tips from the DMV
A few weeks ago, I renewed my driver's license and I documented my Queueing experience of waiting in line at the DMV. There was a sign, hidden behind
[Fun Friday] Graban is Not Impressed
Today, I'm sharing my version of a popular meme on the interwebs - Mark Graban is not Impressed. Many of you know Mark - he's a good friend and the
Defects Hidden in Plain Sight
We have a guest post today from James Lawther. James is primarily involved in process improvement within the Service Industry but, even more than
DMV Queueing Properties: Waiting in Line at the Local Department of Motor Vehicles
No matter who you are - rich, old, poor, young, famous, infamous, or not known to anybody - there are a few things that unite us all and we all have
[Guest Post] How Detailed Should User Stories be in Agile Software Development?
Today we are pleased to welcome Ed Hill, who is providing a guest post for Shmula.com today, where he discusses Agile User Stories and explains, in
[Guest Post] 3D Printing and Reducing Product Development Costs in Your Supply Chain
We're pleased to have Farrah Pappa present a guest article today on her thoughts on 3D Printing, Lean Manufacturing, Reducing Product Development
[Guest Post] An Outsiders View of Agile Software Development: Part 2
This is Part 2 on Joe Woods' views on Agile Software Development. He shared with us his initial thoughts on the subject in Part of Agile Software