We're pleased to have James Lawther share his thoughts today on Service Excellence. He does this through a recent family vacation to Spain, where he,
Context is Important in Visual Management
Signs and symbols without context has no meaning. Context is needed in visual management. Context matters. But, rarely do we consciously think
Toyota Supplier Portal and Advisory Panel Opinion
Toyota Supplier Portal and Advisory Panel Opinion - Toyota's supply chain is a vast network of suppliers providing auto parts to the Toyota plant. If
The Toyota Mindset Book About Taiichi Ohno: A Summary
For the past several months, I've been reading and reviewing Yoshihito Wakamatsu's book "The Toyota Mindset", which outlines what he calls the The Ten
Capacity Analysis, Cost and Production Analysis: A Lesson From Hamburgers
Let's assume that you are the head of process improvement at your company. And, you were given the task of answering the following question: Should
Results Oriented Work Environment (ROWE) and Waste
We're pleased to have David Kasprzak as a guest writer today. In his article, he explains the concept of Waste, as understood in Lean Manufacturing
Toyota Sofware Failure and Quality Issues
Toyota Sofware Failure and Quality Issues - Has the complexity in the integration of software, electronics, and engineering in Toyota vehicles
Taiichi Ohno: Standard Work Must be Practical
Taiichi Ohno was a believer in Standard Work. While this fact is broadly known, his approach to Standard Work is less known and many saying attributed
Poka Yoke Example: Prevent Error Through Embarrassment and Humiliation
Poka Yoke Subway Sign Examples - Can Humiliation be enough to prevent human errors? There are numerous methods of preventing error or preventing