Are Quality and Safety synonymous? According to the quality advisory panel, they are not. But, Toyota believes they are, which is a possible root
Taiichi Ohno Quotes: Validate Truth on the Shop Floor
Continuing my review of Wakamatsu's book on Taiichi Ohno, today we'll explore his views on Genchi Genbutsu, which means "go and see" and how the
What is Amazon’s Idea of Good Customer Service?
Let's face it. If you provide a poor customer experience, your customers will leave you. But "good" is debateable, but "bad customer service" is less
Why Use an Inventory Management System
We're pleased to have Robert Lockard step in with a guest post and share his thoughts on the reasons why organization might want to consider an
Toyota Venza Recall: Quality Safety Advisory Board
After a disappointing earnings call where Toyota's profit dropped by 18%, Toyota announces that they will be recalling 420,000 vehicles because of a
Taiichi Ohno Quotes: Do Not Act Spoiled
Continuing my review of Wakamatsu's book on Taiichi Ohno, today we'll explore his views on Urgency and how to prevent acting spoiled or how to prevent
Carnival Cruise Animal Towels – Our Family’s Experience and the Kano Model
In previous posts about my recent cruise vacation, I shared about a Poka Yoke Toilet and the Customer Relationship Management at Carnival Cruise.
No Skateboarding Sign: A Poka Yoke Approach
We know that a Poka-Yoke approach is a much more effective approach to preventing mistakes and errors. But, sometimes, we see the approach of
Defect Display Board at the Laundromat
Let me say at the outset that all growing up, I had always equated a laundromat with the dry cleaners. But, apparently, they are different things.