We have an aquarium with a bunch of fish. In truth, my only involvement with our fish is when I have to clean the aquarium or when I need to buy
Table Conversations: I Don’t Give a Fudge about Healthcare Errors
We are pleased to bring you this article by Devin Cabanilla, who is a Lean practitioner in Healthcare, working at a large hospital system in
Managing Hotel Waiting Lines: How One Massive Hotel Feels Small
About two weeks ago, we went on a family vacation - we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las
Good Customer Service Examples – Chat from Amazon
Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is
Carnival Cruise Customer Service: Example of Delight
I went on a carnival cruise recently and was very impressed by it. One of the elements that impressed me the most is that, even though none of the
Just in Time Simulation Using Monte Carlo Methods
This article looks at Just in Time Simulation Using Monte Carlo Methods in Excel. We are pleased to bring you the second part of Cornelio
Toilet Seat Down or Up? This Poka Yoke Forces You to Put Toilet Seat Down
Toilet Seat Down or Up? With this trick, you're guaranteed to always have the toilet seat down. My family and I recently returned from a vacation.
Lean Deployments Should be Lean
We are pleased to bring you this article by Troy Taylor, who was formerly with Toyota in the UK. His article discusses his experience as a lean
Virtual Supply Chain of the Legal Process
Where's my legal stuff? Yes, even in the industry of law, we ask the fundamental question of "where's my stuff?" You can also view all 40+ articles