An independent panel reviewed Toyota quality practices as they relate to the brake and sticky pedal issues that led to massive recalls of Toyota
Why You Should Care About The Pit Crew: Lean Healthcare and the Checklist Manifesto
Atul Gawande, the author of several books on Healthcare such as The Checklist Manifesto, Better, and Complications recently gave the Commencement
Seven Quality Tools
In this 4:46 video, you will receive an introduction to the 7 Quality tools. Specifically, you'll learn the following: What are the 7 Quality
Callaway Golf Lean Transformation
To usher in the Spring season in the United States, I thought I'd share a video of Callaway Golf, one of the largest manufacturers of Golf Clubs, Golf
Genichi Taguchi Contribution: A/B Testing and Design of Experiments
Continuing our series on the leaders that have made a significant impact to the quality movement, lean manufacturing, and six sigma, we've featured
Toyota Business Practice is the Predecessor of the PDCA Cycle
While the Shewhart Cycle of PDCA is helpful and is widely practiced by many companies that have adopted lean manufacturing and A3 Thinking and A3
Terrible Customer Service Stories
It's hard to come to a consensus on what "good customer service" is. But, bad customer service is less debatable - you just know it and feel it when
Linkedin IPO: Customer Centricity and Conflict
Linkedin, the social network for career professionals, had its initial public offering today (IPO). They are now traded on the NASDAQ with the ticker
Queueing Psychology and Unexplained Delays
Joe Palca, a National Public Radio (NPR) correspondent recently published a book entitled "Annoying: The Science of What Bugs Us". In the book, Joe