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By OpEx Learning Team, Last Updated July 22, 2009

Amazon and Zappos Sitting in a Tree

As most you know by now, Zappos has entered into a definitive agreement with Amazon.com and will become a wholly owned subsidiary of Amazon. This is

By OpEx Learning Team, Last Updated June 19, 2009

Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served,

By OpEx Learning Team, Last Updated March 9, 2009

My Kung Fu brother and I spoke last week and he taught me something that remains with me: I continue to do Wing Chun because it allows me to

By OpEx Learning Team, Last Updated August 26, 2008

It's old news that Fannie Mae (FNM) is in big financial trouble. Through some bad decisions and an overall poor strategy, they are now on the brink

By OpEx Learning Team, Last Updated May 11, 2008

I spoke at a Lean Six Sigma conference last week, held in Chicago and you can get my presentation on Integrating Lean and Six Sigma here. The

By OpEx Learning Team, Last Updated February 7, 2008

On average, most business processes are inefficient and create an unhealthy amount of waste: once you learn to see the process waste all around --

Customer Experience Practice We are obsessed with improving the customer experience. Since you're reading this, I bet you are too. After years of

By OpEx Learning Team, Last Updated October 19, 2007

Henry David Thoreau said: "There are a thousand hacking at the branches of evil for every one striking at the root." His statement was a commentary

By OpEx Learning Team, Last Updated July 16, 2007

I've been doing some research on Heijunka and found the article below that I felt was very informative and insightful. The article below was written