Queueing Theory

We're accustomed to viewing queues as serial lines, or people waiting to be served.  But, not much thought is given to the shapes of queues. Well,

There is a Design Thinking opportunity to Emergency Room care.  In my previous post, I discussed the time involved in waiting to receive care

Earlier this week, I went to Jiffy Lube to get my oil change. I once worked for a person responsible for the redesign of many waiting rooms in various

Attitude While Waiting and Psychology of Queueing is the topic of this article. This is exactly what we learn in a recent movie I saw. I took the

One of the key lessons in is that the contraint or the bottleneck determines the throughput for the entire system.  This means, then, that if we

All processes are subject to some variability.  More common explanations of variability describes variability as either Common-Cause or

This weekend my wife and I waited in the cold, wet, Utah winter weather to go through a haunted house -- The Castle of Chaos.  In the course of trying

More and more gas stations have television displays that play commercials and T.V. shows as you pump gas.  While the primary motivation for these

I went to California earlier this week for business.  I rode in an elevator and that experience reminded me of a simple, yet effective way to aleviate