Jeff Bezos, during a pre-peak meeting once said to a small group of us that there will be many, many winners on the internet. He said that some follow
Software Development: Agile, Team Size and Dynamics
I've long ranted about Amazon's 2-Pizza Team, which is defined as the following: a team where the team size is no larger than 2 pizzas can feed.
Doing Ethnographic and Observational Research
Warning: This post is longer than normal. I include my thoughts on Product Design and then an article on Ethnography. It's good stuff, just a little
Krispy Kreme Process and Aspects of Lean
The red light flashing at Krispy Kreme is a good sign for our family: it means free, heart-stopping, artery-clogging, but tasty glazed donuts. On July
Shmula Goes Camping: Drum-Buffer-Rope and Theory of Constraints
My family and I went camping with my brother-in-law and his family. We went to a place in Utah called Uinta National Forest -- it was beautiful. We
The Wisdom of Crowds
The book "The Wisdom of Crowds" by James Surowiecki explains how the aggregation of information in groups can result in outcomes better than if the
The Pareto Principle
The Pareto Principle was named after an Italian economist who discovered that 80% of the wealth in Europe was concentrated in 20% of the population.
Customer-focused Product Management
Product Management is often confused with Product Marketing and Technical Program Management. At some companies, all of the above are actually
Queueing Theory and Little’s Law for Service Operations
Earlier, we discussed one application of Queueing Theory in warehousing using this reference on Little's Law. You can also view all 40+ articles on