I am very excited to present to you an interview that I conducted with Shep Hyken. He is a recognized thought leader and expert on customer service,
Customer Service Andon Cord: Jeff Bezos and Customer Experience
Jeff Bezos demonstrates - yet again - what it means to be customer centric and demonstrates Customer Service Lean Principles. In his Amazon 2012
Net Promoter Survey of Facebook Promoted Posts
I recently decided to try my hand at marketing. No, I'm not a marketer - I don't even claim to profess to know anything at all about the topic.
Neighbor Dog Poop on My Lawn and Crap in My Yard [video]
Do you have difficult neighbors and do they let their dog take a HUGE crap in your yard? Do you think to yourself "my neighbor dog poop on my lawn -
Types of Kaizen and Training Required
There are various types of Kaizen. The term "Point Kaizen" or "Kaizen Event" of "Kaizen Training" are well-worn statements. We're familiar with them,
You Can’t Manage What You Don’t Measure: Fitbit Review
Note: This article was written in 2012, and may not be relevant to the latest version of Fitbit. Fitbit Reviews are promotional. This one
How to Create the Idea Submission Form
This post describes the need for an employee suggestion program and you'll be able to download an Employee Idea Submission Form Template that can
The Toyota Mindset Book About Taiichi Ohno: A Summary
For the past several months, I've been reading and reviewing Yoshihito Wakamatsu's book "The Toyota Mindset", which outlines what he calls the The Ten
Taiichi Ohno: Standard Work Must be Practical
Taiichi Ohno was a believer in Standard Work. While this fact is broadly known, his approach to Standard Work is less known and many saying attributed