Everyone believes that good customer service is strategic and can help the company grow, but great service still seems like a far reach for most companies. These articles show examples of great service and how you can apply those principles in your own organization right away!

Shmula.com gets a lot of traffic. I've been through the website hosting seesaw of trying different website hosting companies. After using shared

It's not a surprise that most call centers are very cost focused and not completely customer focused. There's an upside and a downside to this

Have you ever experienced an odd customer service moment? That was a trick question - of course you have. We all have. And, I just experience one

I've had serious issues with Godaddy, BlueHost, JustHost, and Hostgator. Serious issues. After 7 years of web hosting problems, I finally switched to

A few weeks ago, I renewed my driver's license and I documented my Queueing experience of waiting in line at the DMV. There was a sign, hidden behind

Let's face it. If you provide a poor customer experience, your customers will leave you. But "good" is debateable, but "bad customer service" is less

Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is

It's hard to come to a consensus on what "good customer service" is. But, bad customer service is less debatable - you just know it and feel it when

We often hear customer service quotes about "great customer service" or "poor customer service" - especially in the media regarding ATT Customer