Online Survey Tools

By OpEx Learning Team, Last Updated October 11, 2016

Capability Analysis: The Power in Variables

The capability analysis is a valuable tool for Lean Six Sigma professionals. Every process has performance limits and variables. There is power in

By OpEx Learning Team, Last Updated July 8, 2016

Living the Fantasy Voice of the Customer programs are crucial to the success of your business. The problem is so many think they know exactly

By OpEx Learning Team, Last Updated September 11, 2012

Website Usability Survey Questions from US Bank - these questions are a good addition to our survey question bank. Nothing drives me crazier than a

By OpEx Learning Team, Last Updated September 10, 2012

While at Whole Foods some time ago, I noticed this Customer Comments Wall as I was waiting at the cash register. I saw Whole Foods Customer Comments

By OpEx Learning Team, Last Updated September 6, 2012

Customer Service Rankings for Amazon.com - It's no secret that Amazon is the most customer-centric company on the planet - that's clearly their aim

By OpEx Learning Team, Last Updated September 5, 2012

The more I try to be aware of all the methods by which to obtain the Voice of the Customer, I'm amazed at the tremendous effort companies are taking

By OpEx Learning Team, Last Updated August 31, 2012

One way to obtain the voice of the customer is, by simply, asking them. On Twitter today, I was presented with an invitation to complete a brief

By OpEx Learning Team, Last Updated August 20, 2012

There's appears to be a massive proliferation of consumer centered companies interested in obtaining feedback from its customers. Almost where ever I

By OpEx Learning Team, Last Updated November 1, 2011

I went on a carnival cruise recently and was very impressed by it. One of the elements that impressed me the most is that, even though none of the