Service Operations Management | Customer Service Operations

By OpEx Learning Team, Last Updated June 24, 2010

Lean Consumption: Solve the Customer Problem Completely

The first principle of Lean Consumption is[1. the principles of Lean for Service Operations are: Solve the customer's problem completely by insuring

By OpEx Learning Team, Last Updated June 23, 2010

The principles of Lean Thinking [1. Also known as (Lean Management, Lean Enterprise, Lean Manufacturing, Toyota Production System)] has gone well

By OpEx Learning Team, Last Updated May 11, 2010

Sometime ago while consulting for a huge call center, I took a group of customer service agents for a little Gemba walk and a quick activity to

By OpEx Learning Team, Last Updated December 22, 2008

Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the fourth installment to those questions, here

By OpEx Learning Team, Last Updated April 26, 2007

I stumbledupon an interesting article on Lean implemented at a Call Center. Their implementation of Lean is pretty basic, but I think it's a decent