In this short 2:47 minute video, you will learn why Stakeholder Analysis is important, how to conduct a stakeholder analysis, and develop an effective
Voice of the Customer Example and Explanation
The Voice of the Customer is a process used to capture the requirements or feedback from the customer (internal or external) to provide them with a
Lean Six Sigma: The DMAIC Framework
In an earlier post, I asked how Lean and Six Sigma can work together. In a later post, I shared that Lean and Six Sigma have a common history. In this
PDCA Cycle and A3 Problem Solving
PDCA Cycle and A3 Problem Solving are clearly related. It's not just the A3 Report. For one, the PDCA Cycle is used in the creation of A3 Reports. For
Affinity Diagram in Six Sigma DMAIC Projects
In this 4:25 minute video, we discuss the Affinity Diagram in Six Sigma. Specifically, after this video, you'll understand what the affinity diagram
Lean and Six Sigma History: A Common Starting Point
Both the Toyota Production System (Lean) and Six Sigma approaches owe their origins to a common body of work. Statistical Process Control (SPC),
Lean or Six Sigma?
People often ask "which is better, Lean or Six Sigma"? In many cases, lean or six sigma can help, but it's not enough. My response to such
How to Speak to An Accountant: Cost of Poor Quality and Lean
The cliche "so close, yet so far away" applies here: by and large, cost accounting methods still do not capture nor can understand or see the waste
Cost Savings for a Fortune 500 Company
Cummins Inc.[1. Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service