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"How to manage variation" may be a question you've pondered. To answer that question, however, it's first important to understand variation and
Six Sigma is a business improvement methodology that was developed at Motorola to systematically reduce or eliminate defects and reduce variation.
Most organizations collect and report on metrics that are not descriptive of their processes. Some of you may have noticed that most metrics that are
All processes are subject to some variation -- this variation can either be inherent in the process or imposed on the process by some outside force.
If your organization leans more towards Consensus, rather than leadership actually providing, well, leadership from the top-down, then you've probably
The Pareto Principle was named after an Italian economist who discovered that 80% of the wealth in Europe was concentrated in 20% of the population.