I don't watch much television, but when I do, I enjoy watching cooking shows. One show that I've been enjoying a lot is a show called Restaurant
Make Money or Count Money
In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald's is, explains one of his favorite sayings: It's a lot harder to make
Process Improvement in the Legal Industry: Improving the Practice of Law
We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of
Lean Consumption Consumption Mapping Summary
At the beginning, we introduced the the principles of Lean for Service Operations. In subsequent posts, I attempted to explain each principle
Lean Service Examples: Aggregate Services and Solutions
The sixth principle in Lean Services allows us to demonstrate a lean service examples (or Lean for Service Operations is[1. the principles of Lean for
Lean for Service Training: Provide to the Customer What they want, Where they want it, and When
The fifth principle in Lean for Service Training (or Lean for Service Operations is[1. the principles of Lean for Service Operations are: Solve the
Lean for Service Organizations: What the Customer Wants
The fourth principle in Lean Consumption (or Lean for Service Organizations is[1. the principles of Lean for Service Operations are: Solve the
Lean Services: Provide Exactly What the Customer Wants
The third principle in Lean Services (or Lean for Service Operations is [1. the principles of Lean for Service Operations are: Solve the customer's
Lean Service: Customer Value and Don’t Waste the Customer’s Time
The second principle in Lean Consumption (or Lean for Service Operations is[1. the principles of Lean for Service Operations are: Solve the customer's