The Noise of Government Bureaucracy Can Six Sigma filter through government bureaucracy for success? That may be a tough question to ask. The
Accountability and Metrics: Is There a New Wild West?
Breaking a Trail in the New Frontier There is a popular saying in business that goes something like this: 'If you can't measure it, then you can't
Can Six Sigma Achieve A Better Justice System?
The business of our justice system is ripe for change! Set aside the legal aspects and just focus on the business side of the industry. The fact is,
Gemba Walks: Do You Walk the Walk?
Do you walk the walk or are you all talk? Understanding Gemba and the true purpose of Gemba Walks is crucial. Gemba is where the work is done or
On Customer Obsession
I'd venture to say that most products and services are bloated with features that customers most likely don't care for; I've been part of product
Jeff Bezos’ Risky Bet Isn’t New
While I was with Amazon, Bezos always made a point to say that Amazon wasn't an e-tailer: Amazon was a software company. He drove this point home at
My Early Morning Muay Thai Workout Routine
I'm starting my Muay Thai workout on Wednesday. I have a heavy bag and speed bag at home that I just put together -- my wife bought me a really nice
Disambiguating Google
In graduate school, I did a research project in industrial linguistics. My project was to tackle the word-sense disambiguation problem. Basically,