As the world mourns the passing of Steve Jobs, I'm reminded of my brief experience with him. In 2007, one of the posts I had written on the iPhone
Not Invented Here Attitude and Change Management
The attitude of Not Invented here can kill your change initiative. Organizations, generally speaking, are strange in a sense that they can be
Resistance to Change
In business and in life, resistance to change is expected and is quite common. But, resistance is an especially germane topic for those in the process
Business Process Owner – Key Items to Consider
A organization that has adopted lean will often reorganize their conventional silo departments into value streams. For example, instead of
I’m In Clayton Christensen’s New Book: The Innovator’s DNA
Some of you are familiar with Clayton Christensen. He's a Harvard Business School professor and is well known for his research on disruptive
Identify Defects by Shinging a Light on Them
In a recent Fortune Magazine article, Geoff Colvin shares his recent experience with Zhang Ruimin, a Chinese executive, CEO of Qingdao Refrigerator
Squeeze Water From a Dry Towel: Eiji Toyota Lean Manufacturing
There are many Toyota quotes attributed to its early founders or to its leadership. Can one even squeeze water from a dry towel? Eiji Toyoda
Zen Wa Isoge: If It is Good, Do it Quickly
We know that Lean is both a systematic method for improving an organization, but it's also a wordview - the lens by which we see and understand the
Genichi Taguchi Contribution: A/B Testing and Design of Experiments
Continuing our series on the leaders that have made a significant impact to the quality movement, lean manufacturing, and six sigma, we've featured