This article discusses Creative Tension and its role in Innovation and Change Management. One principle in Wing Chun is the maintaining of forward
Customer Retention Strategies: Do Not Run From Your Customers
Here's a novel Customer Retention Strategy: Do Not Run From Your Customers. I've spoken extensively about the unheralded -- but, arguably, the most
Lean and Six Sigma is Necessary but Not Sufficient for Business Success
Motorola (MOT), the inventor of Six Sigma, is in big trouble. Even though it invented Six Sigma, this is a clear example that shows how Lean or Six
It’s the People also, not just the Tools
I spoke at a Lean Six Sigma conference last week, held in Chicago and you can get my presentation on Integrating Lean and Six Sigma here. The
Getting a Job at Amazon: Need to Know Lean and Six Sigma
A friend of mine recently contacted me, seeking my advice on how to get a job at Amazon.com; my friend is a top-notch software engineer, manager, and
Visual Mismanagement
We can learn powerful lessons on visual communication from hospital visual management yes, even in the maternity room. A few months ago we adopted
Abraham Lincoln on Genchi Genbutsu
A great Genchi Genbutsu Example is Abraham Lincoln and Leadership. This article shows how he applied "go and see". I just finished reading the book
Environmental Lean Solutions: Case Study from Toyota
On average, most business processes are inefficient and create an unhealthy amount of waste: once you learn to see the process waste all around --
Visual Management and Self-Reliance
One of my primary goals in life is to teach my kids to be eventually good, productive, and self-reliant adults. One area of life-skills that my wife