Elon Musk is the co-founder, CEO and Product Architect at Tesla, overseeing all product development, engineering, and design of the company's electric
The Best of Shmula
We are proud provide you a recap of five of our most recent blogs for your enjoyment and reference. Please do not forget to dive into the archives
[VIDEO] A Different Look at Root Cause Analysis (RCA)
Root cause analysis (RCA) is a tool designed to help identify not only what and how an event occurred, but also why it happened. Only when
Thoughts on the Application of Root Cause Analysis
A smooth sea never made a skilled sailor. • Franklin D. Roosevelt. Human nature can easily slip into any root cause analysis (RCA) process. We want
[VIDEO] Consider the 3 Categories of Waste
Muda is the direct obstacle of flow. There are 7 distinctive types of Muda which all lead to waiting times, and therefore longer lead times in a
[VIDEO] Winning With Exceptional Customer Service
In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
Voice of the Customer (VOC): Get Strategic and Get Results
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
[TED Talk] The Next Manufacturing Revolution
The US has been facing a loss of its manufacturing edge over the past few decades to other global manufacturers. The fact is that automation and
Lean Leadership and the Competitive Edge in Manufacturing
"Men stumble over the truth from time to time, but most pick themselves up and hurry off as if nothing happened." ~Sir Winston Churchill There has