Lean was born out of manufacturing practices, but in recent times, has transformed the world of knowledge work and management. It encourages the
We have heard it all before. The customer is always right and what the customer says ¦ goes! Yeah well, that is true ¦ to a point. We will do whatever
The food service industry is tough. The challenges of the industry range from food costs and quality, to customer service and effectively using labor.
Developing Customer Personas are a critical step in building Customer Journey Maps. Keeping in mind the purpose of the exercise is key: We develop
Go here to view a customer journey map video explanation and download a free template. In a prior post, I discussed how most Lean practitioners
A SIPOC is a high level process map that includes Suppliers, Inputs, Process, Output, and Customers. The video below explains SIPOC and shows several