Service Operations Management | Customer Service Operations

By OpEx Learning Team, Last Updated January 7, 2016

Can You Handle Disruption?

Don't make waves! Just keep doing it the way we always have. We just cannot handle the disruption amongst the staff if we make that change. How

By OpEx Learning Team, Last Updated December 8, 2011

We're pleased to have James Lawther share his thoughts today on Service Excellence. He does this through a recent family vacation to Spain, where he,

By OpEx Learning Team, Last Updated September 26, 2011

I don't watch much television, but when I do, I enjoy watching cooking shows. One show that I've been enjoying a lot is a show called Restaurant

By OpEx Learning Team, Last Updated September 7, 2011

In a recent interview with Fortune Magazine, Jim Skinner, the CEO of McDonald's is, explains one of his favorite sayings: It's a lot harder to make

By OpEx Learning Team, Last Updated April 11, 2011

In this post, we discuss another key difference between service and manufacturing. Previously, we discussed how production and consumption is

By OpEx Learning Team, Last Updated April 7, 2011

In this post, we discuss another key difference between service and manufacturing. Previously, we discussed how production and consumption is

By OpEx Learning Team, Last Updated April 6, 2011

In this post, we discuss the one key difference between service and manufacturing, Previously, we discussed how production and consumption is

By OpEx Learning Team, Last Updated April 5, 2011

In this post, we discuss the one key difference between inventory in service industry and manufacturing, Previously, we discussed how production and

By OpEx Learning Team, Last Updated March 17, 2011

A typical television commercial could be seen by a few million people for 30 seconds. After those 30 seconds are gone, most of us forget what the