Service Operations Management | Customer Service Operations

By OpEx Learning Team, Last Updated February 7, 2011

Intangible Aspects of Service Operations Management

Not all things that are important can be counted. There are many intangible aspects of service operations management that likely more important than

By OpEx Learning Team, Last Updated January 3, 2011

In a previous post, I argued that there are distinct differences between Service and Manufacturing - and, especially, how one goes about applying the

By OpEx Learning Team, Last Updated December 20, 2010

There is considerable interest to apply the principles of Lean Manufacturing in the Service Industry - sometimes called Lean Services. The motivation

By OpEx Learning Team, Last Updated December 7, 2010

This post is part of a series on Lean Manufacturing at Starbucks. Today, we'll discuss Starbucks Waiting Time and Lean. The series of posts can

By OpEx Learning Team, Last Updated December 6, 2010

This post is part of a series on Lean Manufacturing at Starbucks and Starbucks Cultural Change. The series of posts can be found here:

By OpEx Learning Team, Last Updated October 21, 2010

This post is part of a series on Starbucks Lean Operations. The series of posts can be found here: Starbucks, Why Lean, Why Now? Starbucks Lean

By OpEx Learning Team, Last Updated October 19, 2010

Starbucks Lean Process Improvement: Why now? - this article attempts to put some rationale on why lean makes sense for the company at this

By OpEx Learning Team, Last Updated October 15, 2010

It's no surprise to most of you that Starbucks Corporation, the largest coffeehouse company in the world, is in the very beginning of their lean

By OpEx Learning Team, Last Updated October 12, 2010

We recently bought a new car - yes, a Toyota. To buy it, we went through Toyota Financial Services. This week, we received a letter welcoming us and