My kids have been in school now for about a two weeks. So, the whole back to school shopping thing is still all-too fresh in my mind. Which is why
Work in Process Software Development: How to Manage WIP Using Little’s Law to Deliver Software Faster
Little's Law is an incredibly helpful principle for business. Unfortunately, it is not used enough, or it is poorly understood. In this article, I
A Fulfillment Center is a Queueing System
A Queueing (Queuing) System is a structure where things arrive (anything, including people), they join a line, wait for service. After being served,
How Are Waiting Lines Shaped Between the East and West?
Does the shape of the queue matter? What determines how waiting lines are organized? How Are Waiting Lines Shaped Between the East and
Child Adoption Process and Waiting Time Psychology
We've adopted four beautiful kids - but I've only documented 3 of them on this blog: Preston, Mylie, Lakin. I need to do Norah; in addition to our
A Bracket is a Queue
We're accustomed to viewing queues as serial lines, or people waiting to be served. But, not much thought is given to the shapes of queues. Well,
Waiting Room Emergency Department: How to Make Time Go Slower – Staring at Acoustic Ceiling Tiles
There is a Design Thinking opportunity to Emergency Room care. In my previous post, I discussed the time involved in waiting to receive care
Emergency Room (ER) Wait Times and Queueing Theory
ER Wait Times and Queueing Theory is an article exploring queueing and waiting times in healthcare. The Emergency Room plays a vital role in
Jiffy Lube Waiting Room and the Role of the Bay Window
Earlier this week, I went to Jiffy Lube to get my oil change. I once worked for a person responsible for the redesign of many waiting rooms in various